RESORT GUIDE Aloha, Welcome to Hono Koa, your home away from home on beautiful Maui. This guide offers important information for planning and enjoying your vacation, ensuring your stay is relaxing and stress free. If we can be of further assistance, please let us know. Mahalo, The Hono Koa ‘Ohana
BEFORE YOUR ARRIVAL Check In Luggage Address Parking After Hours Check-In Instructions DURING YOUR STAY Quiet Hours Linens & Towels Wi-Fi Smoke-Free Policy Appliances In-room Safe Operation Television Telephone Housekeeping Laundry Unit Cleanliness Check out Guest Feedback POOL & SPA Pool Spa FAMILY TIME BBQ Grills Activities YOUR ISLAND CONCIERGE EMERGENCY & IMPORTANT NUMBERS In case of emergencies, dial 911 using the phone in your suite. FRONT DESK – 808.669.0979 | FAX: 808.669.9867 | 8am – 5pm daily* CONCIERGE – Located at Kahana Beach Resort | 808.669.3915 | 8am - 5pm daily* HOUSEKEEPING – 808.665.3208 | 8am – 5pm daily* *Hours are subject to change. TABLE OF CONTENTS
PH1 301 201 101 PH2 302 202 102 PH3 303 203 103 PH4 304 204 104 PH5 305 205 105 PH6 306 206 106 PH7 307 207 FRONT DESK Lower Honoapiilani Road Parking Pool Elevator Parking Trash N RESORT MAP
BEFORE YOUR ARRIVAL CHECK IN We are thrilled to have you stay with us! Check in starts at 4pm local time. A valid I.D. and credit card are required to check in, so please have them ready. While we strive to accommodate every guest, early check in is subject to availability. Please call the front desk at 808.669.0979 for more information. LUGGAGE We understand that transportation times do not always coincide with check in and check out times. For your convenience, luggage storage is subject to availability at the front desk. Please ensure luggage is picked up before the front desk closes. For security reasons, do not leave luggage unattended in the resort. If you have any questions contact the front desk at 808.669.0979. For your convenience, luggage carts are available for guest use on the ground floor next to the elevator. Please return luggage carts to the ground floor when finished. ADDRESS 3801 Lower Honoapiilani Highway Lahaina Maui, HI 96761 PARKING Surface lot parking is available for your convenience at our resort. The front desk will provide guests with a parking pass with their check in materials. If you arrive at the resort before check in, please see the front desk for a parking pass. AFTER HOURS CHECK-IN INSTRUCTIONS • Pick up the courtesy phone located outside the front desk. This will automatically connect you to our sister resort, the Sands of Kahana. • An agent will check you in and give you a combination to the lockbox located next to the courtesy phone. • Inside the lockbox you will find an envelope with the same name as your reservation. • Inside the envelope you will find keys to your room and additional resort information. • Please stop by the front desk during business hours the following day to complete your check in.
QUIET HOURS 10pm – 8am We strive to ensure that all guests have a stress free and relaxing vacation. During all other hours, please keep excessive noise to a minimum. LINENS & TOWELS To ensure a cozy vacation, enough linens and towels have been placed in your unit to last the length of your stay. Extra linens & towels can be found in the master bathroom closet. Items for the sofa sleeper can be found in the living room dresser. If you require more linens & towels, please visit or contact the front desk at 808.669.0979 or housekeeping at 808.665.3208. WI-FI Internet connection via Wi-Fi is available in your unit only. Please note there is no access to Wi-Fi in common areas such as the lobby or by the pool. For assistance with Wi-Fi connection call the front desk at 808.669.0979 during front desk business hours (8am – 5pm daily) or call our sister resort, the Sands of Kahana, at 808.669.0400 after business hours. SMOKE-FREE POLICY Hono Koa is a smoke-free resort. Smoking of tobacco, marijuana, and electronic vaping is prohibited in all guest rooms, lanais, and common areas. Evidence of smoking in the resort will result in a $750 cleaning charge. Guest smoking is allowed in the designated smoking area located in the parking lot for tobacco and e-cigarettes only. APPLIANCES For your enjoyment, each unit is equipped with a full kitchen including the following appliances: refrigerator, dishwasher, oven/stove, microwave, blender, toaster, and coffee maker. To make your stay even easier, your unit comes with the following: washer & dryer, telephone, television with cable, and alarm clock. A DVD player is available upon request. DURING YOUR STAY WI-FI Name: hkroomnumber Password: hkrvcroomnumber
IN-ROOM SAFE OPERATION 1. Close the door and press RESET 2. Enter your 4 digit code 3. Press LOCK 4. Open by using your code TELEPHONE To make a local call or to call another room, you must dial the area code and then the phone number. The room phone numbers are listed below. DURING YOUR STAY FLOOR 1 RM PHONE 101 808.856.0461 102 808.856.0491 103 808.856.0490 104 808.856.0489 105 808.856.0488 106 808.856.0485 FLOOR 2 RM PHONE 201 808.856.0484 202 808.856.0483 203 808.856.0482 204 808.856.0481 205 808.856.0480 206 808.856.0479 207 808.856.0478 FLOOR 3 RM PHONE 301 808.856.0477 302 808.856.0476 303 808.856.0475 304 808.856.0473 305 808.856.0459 306 808.856.0471 307 808.856.0470 FLOOR 4 RM PHONE 401 808.856.0469 402 808.856.0468 403 808.856.0467 404 808.856.0465 405 808.856.0464 406 808.856.0463 407 808.856.0460
TELEVISION Relax and unwind while watching some TV in your suite. You can control the TV and cable box using the remote provided by Spectrum. For further assistance with your TV, please call the front desk at 808.669.0979 during business hours and the Sands of Kahana at 808.669.0400 after business hours. To turn on/off your TV and Cable box: • TV: Press TV button, then POWER button • Cable: Press CBL button, then POWER button HOUSEKEEPING Our top priority is to serve your needs and create a memorable experience during your stay. To provide you with a peaceful and undisturbed environment, housekeeping services will clean your room upon check out. If you require cleaning services during your stay, please reach out to our Housekeeping department at 808.665.3208 for availability and costs. LAUNDRY A washer and dryer plus a starter pack of laundry detergent is located in your unit for your convenience. UNIT CLEANLINESS Our beautiful island is home to a wide range of creatures that contribute to our ecosystem. Occasionally, that leads to some unwanted pests in our resort. Please take the following precautions to mitigate the occurrences of these pests in your unit. • Empty all trash during your stay and upon check out. There is a dumpster located in the parking lot. • Clean all kitchen surfaces after preparing food and eating, tightly seal leftover food, and store all food in containers in the refrigerator or freezer. • In the event you noticed unwanted pests in your unit, please contact the front desk at 808.669.0979. CHECK OUT Mahalo for staying at our resort! We hope to see you again. Check out is at 11am. Please bring your room keys to the front desk when you’re ready to check out. If you are planning to check out outside of front desk business hours, please use the courtesy phone outside of the front desk to check out. GUEST FEEDBACK Your feedback is important to us. Please let us know if there’s anything during your stay that we can do to make your vacation even better. Please contact the front desk at 808.669.0979 with any feedback. After your stay, you will receive a post departure survey in your email and we would like for you to share your most memorable experience during your stay with us. DURING YOUR STAY
In order to abide by the regulations set forth by the State of Hawaii Department of Health, the following rules are in place. Mahalo for following these rules and keeping Hono Koa a safe and relaxing place for everyone. STRICTLY PROHIBITED All glass & personal coolers. POOL FURNITURE Please do not remove furniture from pool area. ATTIRE Babies must wear snug fit diapers in the pool. We appreciate all guests wearing tasteful attire in all areas. POOL Daily | 9am – 10pm Hono Koa’s pool is a joy to experience. Children twelve (12) years of age or under shall be supervised and accompanied by a parent or other adult at all times to ensure safety. Please note there is no lifeguard on duty. SPA Daily | 9am – 10pm There’s nothing better than returning to Hono Koa and submerging in total relaxation in our spa. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. POOL & SPA
FAMILY TIME BBQ GRILLS Turn up the heat and grill your favorite foods for the whole family. Grills are located near the pool for your enjoyment. All necessary grilling utensils are located in your unit. Instructions are located near the grills. Please visit the front desk if you need assistance. ACTIVITIES All activities are free for owners and guests of Hono Koa. Please sign up no less than 24 hours in advance. For more information, please call Owner Services at 808.669.3201 or 808.665.3305. For all activities meet by the pool. Flower Lei Mondays | 8:30am* Make your own lei from real flowers! Grab & Go Mondays | 8:30am* Bring home a souvenir designed by you! Color and design your tennis visor & drawstring bag. Please pick up your to-go kit from the pool area and return the markers to the front desk when finished. *Please note that the Activity schedule is subject to change.
MAUI’S TOP ACTIVITIES There is so much beauty and adventure to experience in Maui! Island Activity Company highlights these top 12 excursions to choose from for your next adventure. Looking for something else? The Island Activity Company concierge team offers over 400 activities on Maui and over 2,300 across the state of Hawaii. Visit the Island Activity Company Concierge at the Kahana Beach lobby or call 808.669.3915. CIRCLE ISLAND HELICOPTER TOUR This deluxe circle island tour will take you to see THE BEST of East and West Maui. Highlights include Haleakala crater, one of the world’s largest volcanoes, and the fabulous cascading waterfalls of the Hana rain forest and West Maui Mountains. 65 minute tour. WEST MAUI / MOLOKA‘I HELICOPTER TOUR Soar over the hidden valleys, waterfalls and jagged peaks of the West Maui Mountains, the second wettest spot on Earth, then across the channel to witness the world’s tallest sea cliffs on Molokai’s isolated north shore. 50 minute tour. LANA‘I SNORKEL & DOLPHIN WATCH Cruise on a deluxe catamaran to the dramatic shorelines and bays of Lana‘i, home to wild dolphins. Snorkel the beautiful reefs of Lana‘i. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included. LANA‘I DOLPHIN SNORKEL ON A SUPER RAFT View spectacular sea caves, sea cliffs and Lanai’s barrier reef. Start your morning with juice and Kona coffee during check-in at Lahaina Harbor slip #11. Snorkel gear, instructions and safety tips are provided by our experienced Captain and crew. Spinner and Bottlenose dolphins are often encountered along with lots of tropical reef fish and green sea turtles. MOLOKINI SNORKEL Travel to Molokini and or turtle town where snorkeling conditions are at their best. Voyage with a small or large group, led by a team of knowledgeable marine naturalists on a snorkeling eco-adventure. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included.
ZIPLINE One of the hottest activities on Maui. Flying on ziplines will be a highlight of your Maui vacation. Capture the excitement as you soar over treetops, canyons and valleys! This eco-friendly activity will be an experience to remember. Age and weight restrictions. HANA GUIDED VAN TOUR Explore the tropical beauty of the Hana coast. Your professional guide will escort you in air conditioned comfort through 617 curves, 54 one lane bridges, waterfalls, scenic lookouts, bamboo jungles and black sand beaches. Continental breakfast and coffee, lunch, all day beverage service. Hotel pick up included. HALEAKALA SUNRISE Enjoy the dawn of the day and the majesty of Maui’s 10,023 foot volcano. See the volcanic beauty in dawn pastels while learning about the legends and culture of our beautiful island on this memorable journey. Limited-menu restaurant breakfast included. Hotel pick up included. HYATT REGENCY DRUMS OF THE PACIFIC LU‘AU Witness the exotic songs and dances of Tahiti, Fiji, New Zealand, Tonga, Hawai‘i, and the fire knife finale from Samoa at the Hyatt Regency Resort. Lei greeting, Hawaiian crafts, imu ceremony, all you can eat buffet (vegetarian entree available), kids buffet and open bar with tableside cocktail service included. ROYAL LAHAINA LU‘AU We have exclusive Premium Front Table Seating for this popular family lu’au at the Royal Lahaina Resort in Ka‘anapali. Featuring a Polynesian Revue, shell lei greeting, open bar, all you can eat buffet, kid’s buffet and spectacular fire dancing finale. TE AU MOANA LU‘AU Located on the beautiful lu’au grounds of the Wailea Beach Marriott, experience the lavish celebration as Te Au Moana brings to life the fascinating skills of island people through the vibrant songs and dance of the Pacific. Dine as the ocean sits peacefully before you as you discover the fascinating stories of Maui and Hawaii through this unforgettable cultural experience. SUNSET DINNER CRUISE Experience Maui’s sunset on a two hour romantic Dinner Cruise. Enjoy cocktails, an appetizer and your choice of four entrees followed by dessert. Premium seating guarantees a private table and premium drink upgrades.